Gartner Magic Quadrant Field Service Management 2020

Gartner magic quadrant for field service management jim robinson naved rashid 06 july 2020.

Gartner magic quadrant field service management 2020.

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect clients new expectations in areas such as collaboration safety business models and ai driven decision support for parts and labor planning. Field service management fsm is a discrete market within the broader customer service and support software market. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support. Field service automation is on the rise and customer satisfaction is directly tied to efficient field service management.

Gartner does not endorse any vendor product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. For the fifth time ifs has been named in the leaders section of the 2020 magic quadrant for field service management. Gartner magic quadrant for field service management jim robinson naved rashid july 6th 2020. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video.

As part of a larger research document and should be evaluated in the context of the entire document. Gartner magic quadrant for field service management summary the fsm market is growing rapidly in response to proven business results from projects and technology developments in mobility saas and machine learning. Ifs has been recognised as an industry leader in gartner s 2020 magic quadrant for field service management and achieved the highest overall position for its ability to execute. Field service providers fsps typically dispatch technicians to remote locations to provide installation repair or maintenance services for equipment or systems.

Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions.