Gartner Magic Quadrant Field Service Management 2019

The field service landscape is rapidly changing and ifs is ready to help organizations lead that change.

Gartner magic quadrant field service management 2019.

Gartner magic quadrant for field service management jim robinson 16 april 2019 gartner does not endorse any vendor product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. As part of a larger research document and should be evaluated in the context of the entire document. View a complimentary copy of the full report to learn more. Gartner s april 2019 magic quadrant for field service management fsm report states that vendors positions in this magic quadrant reflect customers new expectations in areas such as digital technician support outcome based service business models and ai driven scheduling and decision support.

In the 2019 magic quadrant for field service management gartner evaluates 14 vendors. Gartner magic quadrant for field service management summary vendors positions in this magic quadrant reflect the demand to align technicians and contractors using technologies like ai streaming video and the internet of things for effectiveness in all interactions. For field service managers it s essential to find a vendor that can seamlessly align contractors and technicians using the latest developments in artificial intelligence the i nternet of things and streaming video. Gartner magic quadrant for field service management jim robinson naved rashid july 6th 2020.

In many ways gartner s report outlines what we already knew. Being named a leader in the 2019 gartner magic quadrant for field service management is in my view an important validation of our long term strategic focus on the service space. The gartner document is available upon request from servicemax. Gartner s 2019 magic quadrant for field service management servicepower named a visionary for the third time consistent innovation and transforming customer experiences are at the core of servicepower s approach to field service solutions and we are proud to be recognized for this in gartner s report.

To me it is also a great catalyst for our continuing work to bring the most complete connected cloud field service to our challenger customers. Gartner has announced that once again ifs has been named in the leaders section of the 2019 magic quadrant for field service management. This graphic was published by gartner inc. Gartner magic quadrant for field service management field service automation is on the rise and customer satisfaction is directly tied to efficient field service management.